Terms of service
Overview
NordSnacks.com (“NordSnacks”, “we”, “us”, or “our”) operates this website and online store to provide customers with Canadian grocery and snack products for personal purchase.
By accessing or using our website and purchasing products, you agree to these Terms of Service and our Privacy Policy.
If you do not agree, please do not use our Services.
Products & Product Information
We strive to ensure that product descriptions, images, ingredients, and pricing are accurate and up to date. However:
- Packaging and labeling may vary from images shown.
- Manufacturers may update ingredients or designs without notice.
- Colors may appear differently depending on your device.
If you receive an item that is materially different from its description, please contact us and we will work to resolve the issue promptly.
Orders & Payment
When you place an order, you are submitting an offer to purchase products. Orders are confirmed once payment is processed and you receive an order confirmation email.
We reserve the right to cancel orders in cases of:
- Pricing errors
- Stock unavailability
- Fraud prevention concerns
If an order is canceled after payment, a full refund will be issued to your original payment method.
Shipping & Delivery
We ship to supported destinations as listed on our website.
Delivery times are estimates and may vary due to:
- Carrier delays
- Customs processing
- Weather or other unforeseen events
Lost or Damaged Shipments
If your order:
- Is lost in transit
- Arrives damaged
- Is not delivered as expected
Please contact us within a reasonable time after the expected delivery date. We will work with the carrier and provide one of the following solutions:
- Replacement shipment (if available)
- Refund to original payment method
We are committed to ensuring customers receive the products they purchase.
Returns & Refunds
We accept returns and offer refunds under the following conditions:
Defective or Incorrect Items
If you receive:
- A defective product
- A damaged product
- An incorrect item
Please contact us within 7 days of delivery with photos and order details. We will provide:
- A replacement (if available), or
- A full refund
We may request the item be returned before issuing a refund in some cases.
Non-Defective Items
Due to the nature of food products, we may not accept returns of opened or perishable items unless required by law.
Return eligibility and full details are available in our Refund Policy.
Refunds are issued to the original payment method.
Pricing & Taxes
All prices are listed in the currency shown at checkout.
Shipping costs and applicable taxes are displayed before order confirmation.
We do not charge hidden fees.
International customers are responsible for any customs duties, VAT, or import fees required by their country.
Limitation of Liability
Nothing in these Terms limits your statutory consumer rights under applicable law.
To the maximum extent permitted by law, NordSnacks is not liable for indirect or consequential damages arising from use of our website or products.
Governing Law
These Terms are governed by the laws of the jurisdiction in which NordSnacks is headquartered.
Contact Information
For customer service, returns, shipping issues, or order support:
Email: contact@nordsnacks.com
Phone: 438-819-2196
Website: https://www.nordsnacks.com