Frequently Asked Questions
Christmas Ordering
Planning to send gifts this holiday season? We recommend placing your Christmas gift orders by the first week of December to give your order the best chance of arriving before Christmas. Delivery times can vary, especially for international destinations, so ordering early is the safest way to make sure your gifts arrive on time.
Explore our gifts for your holiday shopping.
About NordSnacks
What is NordSnacks?
NordSnacks.com is your online source for classic Canadian snack favorites. Based in Montreal, Quebec, we offer a curated selection of iconic and hard-to-find Canadian delights, from perfectly seasoned chips to beloved chocolate bars from top Canadian brands like Nestlé and Miss Vickie's.
Learn more about us.
Who are NordSnacks gift boxes for?
Our pre-built gift boxes are packed with Canada's favourite snacks and are perfect for Canadians living abroad, expats, international students, birthdays, Christmas, Mother's Day and Father's Day, thank-you gifts, employee appreciation, and client and corporate gifts. Each order is carefully packed to arrive safely.
Browse our gifts and snack bundles, or explore Mix & Match.
Shipping
Where do you ship?
We ship to Canada, the United States, the UK, France, and many other countries.
How long does shipping take?
Orders are typically processed and shipped within 2 business days (excluding weekends and holidays). During peak seasons or promotional periods, processing times may be slightly extended. Typical delivery estimates, beginning once the order has shipped:
- Canada: 3-16 business days
- United States: 4-18 business days
- United Kingdom: 9-26 business days
- Other international destinations: 9-26 business days
Delivery times are estimates and may vary due to customs processing, carrier delays, or weather and service disruptions.
How much does shipping cost?
Shipping costs are calculated at checkout based on order weight, delivery destination, and the shipping method selected. All shipping charges are displayed before you complete your purchase, and we do not charge hidden handling fees.
How do I track my order?
Tracking information is provided by email once your order ships. We ship using reputable carriers including Canada Post, USPS, and other reliable international carriers.
Will I have to pay customs, duties, or taxes?
International orders may include import duties and taxes, calculated at checkout based on your destination country.
What if my package is lost, missing, or damaged?
If your order arrives damaged, is missing items, appears lost in transit, or is not delivered within a reasonable timeframe, please contact us at contact@nordsnacks.com within 7 days of the expected delivery date. We will investigate the issue with the carrier and work to provide a replacement shipment or a refund to your original payment method. You don't need to resolve shipping claims with the carrier yourself; we'll assist throughout the process.
Need help with a delivery? Visit our Contact page.
What if I entered the wrong shipping address?
Please make sure your shipping address is accurate at checkout. If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply for reshipment.
Returns & Refunds
Can I return a defective or damaged item?
Yes. We accept returns for products that arrive damaged, are defective, or are incorrect (wrong item received). Contact us within 14 days of delivery with your order number and clear photos of the item and packaging. Once reviewed, we will offer a replacement (if available) or a full refund to your original payment method, and we cover all return costs and labels. We do not charge a restocking fee for defective or damaged items.
Can I return food items I simply don't want?
Due to the nature of food and grocery products, we generally do not accept returns of opened food items, perishable goods, or items that are not defective. If you have concerns about your order, please contact us and we will review your request in good faith.
How long do refunds take?
If a refund is approved, it is issued to the original payment method and may take 5-10 business days to process, depending on your payment provider.
Can I cancel my order?
Contact us as soon as possible at contact@nordsnacks.com. We will attempt to cancel the order if it has not yet shipped. Once an order has been shipped, it cannot be canceled but may qualify under our return policy if eligible.
For return, refund, or cancellation questions, contact us with your order details.
Contacting Us
How do I get in touch?
The quickest way to reach us is by email at contact@nordsnacks.com. You can also call us at 438-819-2196. Our business hours are Monday to Friday, 9:00 AM - 5:00 PM EST, and we usually answer all inquiries within 24 hours.
You can also visit our Contact page.