Shipping policy
1. Order Handling Time
- Orders are typically processed and shipped within 2 business days (excluding weekends and holidays).
- During peak seasons or promotional periods, processing times may be slightly extended.
- If there is a delay affecting your order, we will notify you by email.
2. Shipping Costs
- Shipping costs are calculated at checkout based on:
- Order weight
- Delivery destination
- Shipping method selected
- All shipping charges are displayed before you complete your purchase.
- We do not charge hidden handling fees.
3. Estimated Transit Times
Delivery timeframes begin once the order has shipped.
Typical delivery estimates:
- Canada - 3-16 business days
- United States: 4–18 business days
- United Kingdom: 9–26 business days
- Other international destinations: 9–26 business days
Delivery times are estimates and may vary due to:
- Customs processing
- Carrier delays
- Weather or service disruptions
We are not responsible for delays caused by customs authorities, but we will assist customers in resolving delivery issues when possible.
4. Couriers & Tracking
We ship using reputable carriers including:
- Canada Post
- USPS
- Other reliable international carriers
Tracking information is provided by email once your order ships.
5. Customs, Duties & Taxes
International orders may include import duties and taxes calculated at checkout based on your destination country.
6. Lost, Missing, or Damaged Shipments
If your order:
- Arrives damaged
- Is missing items
- Appears lost in transit
- Is not delivered within a reasonable timeframe
Please contact us at contact@nordsnacks.com within 7 days of the expected delivery date.
We will:
- Investigate the issue with the carrier
- Request supporting documentation if needed (such as photos)
- Work to resolve the matter promptly
Depending on the outcome of the investigation, we will provide:
- A replacement shipment (if available), or
- A refund to your original payment method
Customers are not required to resolve shipping claims independently with the carrier before contacting us. NordSnacks will assist throughout the process.
7. Incorrect Shipping Information
Please ensure your shipping address is accurate at checkout.
If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply for reshipment.
8. Questions
If you have questions about shipping or your order status, contact:
NordSnacks
Email: contact@nordsnacks.com
Montreal, Quebec
Tel: 438-819-2196